Payments Dispute Management Guide

Payments Dispute Management Guide 1.7

Added details of processing chargebacks for US debit cards on Mastercard Network Exchange (MNE). See Appendix C: MNE Dispute Processing.

Updates to content to align with taxonomy updates on our Documentation Portal.

Multiple clarifications and corrections across the document based on feedback.

Updated Smart Client screen shots in Managing Chargebacks on Smart Client and Case Filing.

Updated Operations email address to be occ@thredd.com

Guide rebrand to new company name and brand identity.

Payments Dispute Management Guide 1.6

Updated the Copyright Statement.

Payments Dispute Management Guide 1.5

Updated Image captions and fixed hyperlink in Payment Dispute Management Overview

Also improved page layout for PDF and updated the section numbers.

Payments Dispute Management Guide 1.4

New layout and HTML format of guide is now available.

Note: This guide has been renamed from Chargeback Guide to Payments Dispute Management Guide.

Added the Do Not Debit Second Presentment option, which can be used to prevent a card from going into negative balance while a chargeback is being processed. See How Chargebacks are Credited. See PRN-73.

Chargeback and Case Filing Guide 1.3

Case Filing content added.

Chargeback Guide 1.2

Thredd Office address update.

Note added to the Mastercard Collaboration Option section to provide further details.

Chargeback Guide 1.1

Added new “About this Guide” and “Document History” sections.

Section 5.3.3. Should read Transaction Details window.

Section 5.3.1 3, SAFE is now referred to as the Mastercard Fraud and Loss Database. Step 3 should refer to the SAFE message.