Support for your Project

Thredd offers a range of professional services to support your card programme:

Dedicated Support Teams

Thredd provides support through all stages of your card programme:

Thredd Support Roles

Figure: Thredd Support for Customers

The dedicated support to help you launch and manage your card programme includes:

A business development manager to help with commercial queries and provide consultancy for all aspects relating to your card programme.
An implementation manager to work with you to set up and configure your account.
An account manager to support your with product and commercial queries and help resolve issues after you have gone live.
A named customer service analyst who understands your programme configuration and can provide support on resolving operational issues.

We have local offices/staff presence in the UK, Australia, Singapore and the US, to support customers locally.

Issuer Migration Programme — to help your switch from your current issuer-processor to Thredd.
Bespoke solutions can be developed to meet your specific requirements (subject to feasibility assessment and costs).