Card and Transaction Management using Smart Client (Legacy)

Smart Client is our legacy user interface for managing your cards and transactions on the Thredd platform.

All new customers are set up with access to Thredd Portal, our new online account administration tool. For more information, see Thredd Portal.

Using Smart Client, you can display details about card activity, transaction type, and customer interaction, and drill down into the details of specific transactions. Customer Service Agents can amend details and take appropriate actions such as restoring blocked PINs or changing the status of a card.

Smart Client enables you to manage the chargeback lifecycle, and view information about MDES- and VDEP-enabled cards. You can also use the Case Filing process for dispute management to raise pre-arbitration or arbitration requests to Mastercard.

Figure: Viewing Transactions on Smart Client

For more information, see the Smart Client Guide.