2 Card Status Codes
This section describes Thredd card status codes available for use.
2.1 Card Status Codes (for Thredd API and Thredd Portal)
The following new card status codes are available for use when changing the status of a card to blocked, using Thredd Portal, Smart Client, or Thredd API (SOAP Web Services or REST-based Cards API).
|
Code |
Description |
Merchant told to |
Credits & refunds ? |
|---|---|---|---|
|
G1 |
A short-term1 block2 which temporarily blocks card usage for all card transactions (excluding Credits and Refunds) for a short period. |
Try again |
Permitted |
|
G2 |
Short-term full block (all transactions are blocked). |
Try again |
Blocked |
|
G3 |
Long-term3 block (excluding Credits and Refunds). |
Do not try again |
Permitted |
|
G4 |
Long-term full block (all transactions are blocked). |
Do not try again |
Blocked |
2.2 Card Status Codes (for Fraud Transaction Monitoring, IVR and Thredd Protect,)
The following Card Status Codes are available for use when changing the status of a card to blocked, using Fraud Transaction Monitoring, the IVR (automated Voice Recognition) Lost/Stolen card service and Thredd Protect (legacy fraud management product).
These codes are not enabled by default. To enable them on Thredd Protect, please contact Thredd Support.
|
Code |
Description |
Merchant told to |
Credits and refunds? |
|---|---|---|---|
|
G5 |
Fraud Transaction Monitoring/Thredd Protect: Short-term block (excluding Credits and Refunds). |
Try again |
Permitted |
|
G6 |
Fraud Transaction Monitoring/Thredd Protect: Short-term full block. |
Try again |
Blocked |
|
G7 |
Thredd Protect: Long-term block (excluding Credits and Refunds). |
Do not try again |
Permitted |
|
G8 |
Thredd Protect: Long-term full block. |
Do not try again |
Blocked |
|
G9 |
IVR Lost/Stolen block. Non-reversable status, equivalent to status code 41. |
Do not try again |
Not permitted (41 Lost response) |
2.3 Permanent Card Status Codes
Thredd card status values ‘46’ (Account Closed), ‘83’ (Card Destroyed) and ‘98’ (Refund given to customer) are considered permanent status values. If the card status is one of these, you should never respond to an authorisation request with an ‘00’ (Approve)4.
If you want to use non-permanent blocks, Thredd recommend you use one of the four temporary block card status codes (G1, G2, G3, G4), to make it clear that the account is temporarily blocked. (A temporary block can always be changed to a full block, but not the other way round.)
For details, see Full List of Thredd Card Status Codes.
2.4 Full List of Thredd Card Status Codes
Below is a list of the possible card status codes. Also shown are the Visa and Mastercard response codes that will be sent for both a normal authorisation (auth) and for refund authorisation transactions. Codes ‘G1’ to ‘G9’ inclusive are new.
Response codes in Visa Category 4 (generic) or Mastercard value ‘05’ are highlighted in yellow. For details of categories, see Decline Response Code Categories.
|
Thredd Code |
Description |
Merchant told to |
Mastercard Auth Response |
Mastercard Refund Response |
Visa Auth Response |
Visa Refund Response |
|---|---|---|---|---|---|---|
|
00 |
Approve |
n/a |
00 Approve |
00 Approve |
00 Approve |
00 Approve |
|
04 |
Capture Card |
Do not try again (03) |
04 Capture |
04 Capture |
04 Capture |
57 Transaction not permitted to cardholder |
|
05 |
Do not honour |
Do not try again (03) |
05 do not honour |
05 do not honour |
05 Do not honour |
57 Transaction not permitted to cardholder |
|
Lost Card |
Do not try again (03) |
41 Lost |
41 Lost |
41 Lost |
46 Closed account |
|
|
43 |
Stolen Card |
Do not try again (03) |
43 Stolen |
43 Stolen |
43 Stolen |
59 Suspected Fraud |
|
46 |
Closed Account |
Do not try again (03) |
46 Account closed |
46 Account closed
|
46 Account closed |
46 Account Closed (permanent) |
|
54 |
Expired Card |
Updated info required (01) |
54 expired |
54 expired |
54 expired |
57 Transaction not permitted to cardholder |
|
59 |
Suspected Fraud |
Do not try again (03) |
63 Security violation (if ATM: 57 Transaction not permitted to cardholder) |
63 Security violation |
59 Suspected fraud |
59 Suspected fraud |
|
62 |
Restricted Card |
Try again (02) |
62 Restricted |
62 Restricted card |
62 Restricted |
57 Transaction not permitted to cardholder |
|
63 |
Security Violation |
Updated/additional info required (01) |
63 Security violation (if ATM: 57 Transaction not permitted to cardholder) |
63 Security violation |
59 Suspected fraud |
59 Suspected fraud |
|
70 |
Cardholder to contact Issuer |
Try again (02) |
70 Cardholder contact issuer |
70 Cardholder contact issuer |
05 Do not honour (Visa do not support ‘cardholder contact issuer’) |
57 Transaction not permitted to cardholder |
|
72 |
Card not yet activated |
Updated info required (01) |
72 Not yet activated |
72 Not yet activated |
05 Do not honour |
57 Transaction not permitted to cardholder |
|
75 |
Allowable number of PIN tries exceeded |
Try again (02) |
75 Allowable number of PIN tries exceeded |
75 Allowable number of PIN tries exceeded |
75 Allowable number of PIN tries exceeded |
00 Approve |
|
83 |
Card Destroyed |
Do not try again (03) |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
46 Account Closed |
46 Account Closed (permanent) |
|
98 |
Refund given to Customer |
Do not try again (03) |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
46 Account Closed |
46 Account Closed (permanent) |
|
99 |
Card Voided |
Do not try again (03) |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
|
G1 (new) |
Short-term debit block |
Try again (02) |
62 Restricted card |
00 Approve |
78 Card not activated yet |
00 Approve |
|
G2 (new) |
Short-term full block |
Try again (02) |
62 Restricted card |
62 Restricted card |
78 Card not activated yet |
57 Transaction not permitted to cardholder |
|
G3 (new) |
Long-term debit block |
Do not try again (03) |
57 Transaction not permitted to cardholder |
00 Approve |
57 Transaction not permitted to cardholder |
00 Approve |
|
G4 (new) |
Long-term full block |
Do not try again (03) |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
|
G5 (new) |
Fraud Transaction Monitoring/Thredd Protect:Short-term debit block |
Try again (02) |
62 Restricted card |
00 Approve |
78 Card not activated yet |
00 Approve |
|
G6 (new) |
Fraud Transaction Monitoring/Thredd Protect:Short-term full block |
Try again (02) |
62 Restricted card |
62 Restricted card |
78 Card not activated yet |
57 Transaction not permitted to cardholder |
|
G7 (new) |
Thredd Protect:Long-term debit block |
Do not try again (03) |
57 Transaction not permitted to cardholder |
00 Approve |
57 Transaction not permitted to cardholder |
00 Approve |
|
G8 (new) |
Thredd Protect:Long-term full block |
Do not try again (03) |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
57 Transaction not permitted to cardholder |
|
G9 (new) |
IVR Lost/Stolen blocked |
Do not try again (03) |
41 (Lost) |
41 (Lost) |
41 Lost |
46 Account closed |
Card Status codes ‘46’ (Account Closed), ‘83’ (Card Destroyed) and ‘98’ (Refund given to customer) are considered permanent statuses.