Glossary
This page provides a list of glossary terms used in this guide.
-
Where a cardholder disputes a transaction on their account and is unable to resolve directly with the merchant, they can raise a chargeback with their card issuer. The chargeback must be for a legitimate reason, such as goods and services not received, faulty goods, or a fraudulent transaction. For more information, see the Payments Dispute Management Guide.
-
The card issuer, typically a financial organisation authorised to issue cards. The issuer has a direct relationship with the relevant card scheme. For more information, see the Key Concepts Guide.
-
A Mastercard repository of fraud transactions submitted by issuers. It is used for reporting, monitoring, and combating card fraud. Previously know as: System to Avoid Fraud Effectively (SAFE).
-
Mastercom API offers Mastercard customers the ability to create and manage dispute claims in Mastercom. Mastercom is a system for dispute management. All activities for any given dispute can be tracked within a single claim using Mastercom, including Retrieval Request and Fulfilment, First Chargeback, Second Presentment, Fraud reporting, Case Filing, and Fee Collection requests. All activities for any given dispute throughout its lifecycle can be tracked within a single claim.
-
The Primary Account Number (PAN) is the card identifier found on payment cards, such as credit cards and debit cards, as well as stored-value cards, gift cards and other similar cards. The card’s 16-digit PAN is typically embossed on a physical card. For more information, see the Key Concepts Guide.
-
Smart Client is Thredd's user interface for managing your account on the Thredd Platform. Smart Client is installed as a desktop application and requires a secure connection to Thredd systems in order to be able to access your account. For more information, see the Smart Client Guide.
-
Displays the unique token linked to the card PAN on which the transaction was made.