FAQ

This section lists common questions about theThredd IVR Interactive Voice Response (IVR) is a technology that allows you to interact with a computer-operated phone system using tones input on a keypad. solution.

Q. Our IVR is not working – what should we do?

You should raise a Jira to advise of any Live issues unless you have just gone live, in which case you should notify your Implementation Manager.

Q. What languages can I use?

The default language is British English, but there are 33 language options that can be selected in AWS Connect Amazon Web Services (AWS) Connect is a cloud contact centre solution that enables you to create and manage your IVR.. For a full list of languages, see Languages Supported by Amazon Polly A service that turns text into lifelike speech, allowing you to create applications that talk..

Pricing can be based on script, language, the number of minutes used in each month, and a monthly cost to support the service based on the size of the programme.