Status Codes

Refer to the table below for status codes that you can use within the <NewStatCode> tag. The codes enable you to set the status of a card using the Card Change Status (Ws_Status_Change) web service, and the Card Unload and Change Status (Ws_UnLoad_StatusChange). These statuses are set as Can be changed in the table below. Scheme DPAN (Digital PAN) status refers to the corresponding DPAN status in MDES/VDEP when a card is set to the matching Status Code in Thredd's systems. Other statuses can be returned in a response to a card status request.

The service returns an action code of 654 if an attempt is made to change the status of a card with an irreversible status.

The service returns an action code of 825 if an attempt is made to change the status of a card to a non-editable status.

Status Code	Description	Scheme DPAN Status	Can be changed
00	All Good. Indicates that the card is good for use, but does not indicate whether it is active. Tip: A card must have its `<IsLive>` flag changed to 1 to be considered active. You cannot activate a card by changing its status to 00. To activate a card, use `Ws_Activated`.	Activated / Re-activated	Yes
01	Refer to card issuer. Do not use status 01. This is for Thredd use only.	Call Issuer	No
02	Card not yet activated	Suspended	No
03	Invalid merchant	Suspended	No
04	Capture Card	Deactivated / Deleted	Yes
05	Do not honour	Suspended	Yes
06	Unspecified Error	Suspended	No
08	Honour with identification	Activated	No
10	Partial Approval	Activated	No
12	Invalid Transaction	Suspended	No
13	Invalid Amount	Suspended	No
14	Invalid card number (no such number)	Suspended	No
15	No such issuer	Suspended	No
17	Customer cancellation	Suspended	No
1A	Strong Cardholder Authentication (SCA) required	Suspended	No
30	Format error	Suspended	No
31	Issuer sign-off	Suspended	No
32	Completed partially	Suspended	No
33	Expired card (Capture). Made non-editable for removing the status from Smart Client.	Deactivated / Delete	No
36	Restricted card (Capture). Made non-editable for removing the status from Smart Client.	Deactivated / Delete	No
37	Card acceptor call acquirer security (Capture). Made non-editable for removing the status from Smart Client.	Deactivated / Delete	No
38	Allowable PIN tries exceeded (Capture)	Deactivated	No
41	Lost card Do not use if temporarily blocking a tokenised digital PAN (DPAN). We recommend you use status code G1 instead.	Suspended	Yes
43	Stolen card This status is irreversible.	Deactivated / Delete	Yes
46	Closed Account	Deactivated / Delete	Yes
51	Insufficient funds	Suspended	No
54	Expired card Do not use status 54.	Suspended	Yes
55	Incorrect PIN	Suspended	No
58	Transaction not permitted to terminal	Suspended	No
59	Suspected Fraud	Suspended	Yes
61	Exceeds withdrawal amount limit	Suspended	No
62	Restricted card	Suspended	Yes
63	Security violation	Suspended	Yes
64	Original amount incorrect	Suspended	No
65	Exceeds withdrawal frequency limit	Suspended	No
66	Card acceptor call acquirer’s security department	Suspended	No
67	Card to be picked up at ATM	Deactivated / Delete	No
68	Response received too late	Suspended	No
69	Invalid or missing data to verify card, cardholder or other.	Suspended	No
70	Cardholder to contact issuer	Suspended	Yes
71	PIN not changed	Suspended	No
75	Allowable number of PIN tries exceeded	Suspended	Yes
76	Invalid <To> Account in Field 3	Suspended	No
77	Invalid <From> Account in Field 3	Suspended	No
78	Card not activated yet	Suspended	No
79	Unacceptable PIN – Transaction declined Retry	Suspended	No
80	Network error	Suspended	No
81	Foreign network failure	Suspended	No
82	Timeout at IEM	Suspended	No
83	Card destroyed This status is irreversible.	Deactivated / Delete	Yes
85	Approved (special)	Activated	No
86	PIN validation not possible	Suspended	No
87	Purchase Amount Only, No Cash Back Allowed	Suspended	No
88	Cryptographic failure	Suspended	No
89	Unacceptable PIN	Suspended	No
90	Invalid ARQC/CVV1/CVV2/CVV3/iCVV	Suspended	No
91	Issuer or switch is inoperative	Suspended	No
92	Unable to route	Suspended	No
93	Violation of Law	Suspended	No
94	Duplicate transmission	Suspended	No
95	Reconcile error	Suspended	No
96	System malfunction	Suspended	No
98	Refund given to customer	Suspended	Yes
99	Card voided	Deactivated / Delete	Yes
C0	Requires SCA, Card	Suspended	No
C1	Requires SCA, non-card	Suspended	No
G1	A short-term block which temporarily blocks card usage for all card transactions (excluding Credits and Refunds) for a short period.	Suspended	Yes
G2	Short-term full block (all transactions are blocked).	Suspended	Yes
G3	Long-term block (excluding Credits and Refunds).	Suspended	Yes
G4	Long-term full block (all transactions are blocked).	Suspended	Yes
G5	Thredd Protect Short-term Debit Block	Suspended	Yes
G6	Thredd Protect Short-term Full Block	Suspended	Yes
G7	Thredd Protect Long-term Debit Block	Suspended	Yes
G8	Thredd Protect Long-term Full Block	Suspended	Yes
G9	IVR Lost/Stolen Block (like 41 Lost)	Deactivated / Delete	No
N0	Force STIP	Suspended	No
N7	Decline for CVV2 failure	Suspended	No
P5	PIN Change/Unblock request declined	Suspended	No
P6	Unsafe PIN	Suspended	No

Notes

All statuses, apart from 43 and 83, are reversible.
Do not use status 01 (refer to Card Issuer or 54 (expired card) as these are for Thredd use only.
Changing the status to 99 (card voided) or 98 (refund to customer) automatically generates a card balance adjustment down to 0.00.
You should use the following status codes for blocks:
- Temporary Block: G1 or G2.
  
  Use when you want merchants to try again. Visa guidelines instruct merchants to attempt up to 15 retries over 30 days. A card block takes place for all non-credit, Balance enquiry and tokenisation (digital wallet) transactions. Refunds and Credits are permitted.
- Permanent Block: G3 or G4. Use when you don’t want merchants to try again. Visa expect that the card should not return to the '00 Approve' state at all, or at least not within 30 days.