Access to Dispute Management Systems

Mastercard and Visa both provides online systems to enable acquirers and Issuers to raise and manage disputes: Visa (VROL) and Mastercard (Mastercom). Issuers have different preferences as to how they want to manage chargebacks for their Program Managers:

• Some issuers prefer to handle chargebacks on behalf of their Program Managers.

• Some issuers provide their Program Managers with access to Mastercard (Mastercom UI) and Visa (Visa VROL) online systems to enable them to directly raise and respond to chargebacks.

• Other issuers want Thredd to manage this at a programme level for the Program Manager, which we do via Smart Client.

Please refer to your issuer in the first instance for details.

For more information, see the Payments Dispute Management Guide.