Investigating Fee Invoice Items

This section describes how to analyse your fees, using the Fee Analytics page.

To open the Fee Analytics page:

1. Go to the Fee Explorer page: Click the Network Fees button or select Finance > Network Fees from the menu.
   The Network Fees dashboard is displayed.

2. Click the Fee Explorer button.

3. In the Invoice Items table, click the arrow button to the right of the invoice row to view further details of the fee invoice and update the invoice status.
   
   The Fee Analytics page displays details of the invoice item. See the example below.

Figure 29: Fee Analytics page - provides further breakdown of the fee item

• To return to the Fee Explorer page, click the Back button (near top left of screen).

View Event Details

• To view event details for the selected fee record, click the Event Details tab.
  Details similar to the following are displayed:
  

Figure 30: Fee Analytics page - showing fee event details

• You can use the Copy button to copy event details.
  You can paste the details into reports or emails for further investigation.

For more information on event details, see Appendix 2: Event Details.

View Service Information

• To view service information for the select fee record, click the Service Information tab.
  Details similar to the following are displayed:

Figure 31: Fee Analytics page - showing service information

• You can use the Copy button to copy service details.

For more information on service codes, see Appendix 1: Service Codes.

Search for an Invoice

• To search for an invoice, enter an invoice number, event ID or institution into the Search box :

Filter Fee Invoices

You can use the following filter options to filter the list of fee invoice items:

Refer to the table below for details of the available options for filtering your fee invoices.

Filter	Filter options
Status	Select the fee invoice status. Options include: New — new fee invoice received. This status is set for all new fees received on the system. Accepted — fee has been viewed and accepted. You can set this status for fees in a New, Investigated or Escalated status that you want to approve. Once accepted, the fee will no longer be listed under the Warnings, New Fees or Exceptions categories. Investigated — fee has been flagged for further internal investigation. You can set this status for fees in a New status that need further investigation.. Escalated — unknown fee or query regarding the fee, which needs to be escalated. You can set this status for fees in a New or Investigated status that need to be escalated to the Card Scheme. Once a fee is set to Escalated, the system prepares a template with the relevant fee data. You can copy the information and paste into an email to send to the Card Scheme for escalation and further discussion. For more information on how to change the status of a fee, see Changing the Status of a Fee.
Exceptions	An exception is an unexpected fee invoice or fee amount that is out of the normal expected fee range. The platform assigns fees to exception categories based on their nature and billing description. Select the type of fee exception. Options include: All Exceptions Activity — fees related to day-to-day transaction processing activities. Optional — fees that are flagged as optional by the Card Scheme. Unusual — fees that are out of place in relation to program set-up. For example, a new BIN not in the program details. Adjustments — any credits from the Card Scheme. Suspicious — double bills, anything previously flagged as Investigate or Escalate. Fines and Penalties — fines due to non-compliance with Scheme rules.
Category	The category filter provides a granular view of your fees, to help you understand your costs and what areas need optimisation. Select the fee category name. Options include: All Categories Transactional — fees related to day-to-day transaction processing activities. Reporting — — fees related to Card Scheme reporting System & Tools — fees related to Card Scheme systems and tools Other — fees not included in other categories Cards & Accounts — fees related to your cards and accounts Fines & Penalties — fines due to non-compliance with Card Scheme rules
Date Range	Select the fee date range to display. Options include: Last Month Current Quarter Previous Quarter Current Year Previous Year Custom — use the calendar pick to select a custom date range. See Selecting a Custom Date Range.

Handling Fee Exceptions

An exception is an unexpected fee invoice or fee amount that is out of the normal expected fee range.

The fee may be unusual or suspicious in some way, or the fee details may be unknown. You can:

• Investigate the fee — flag for further investigation.

• Escalate the fee — flag for discussion with the Card Scheme. The system prepares an email template with the relevant information, which you can copy and send to the Card Scheme.

For details, see Changing the Status of a Fee.

Change the Status of a Fee

All new fees received by the system are set to the New status. When reviewing the list of fee items on the Fee Analytics page, you can change the status of the fee record to reflect the status based on your internal fee checking and validation process. For example, you can:

• Investigate — flag a fee for further investigation with your internal teams (e.g. Finance, Operations, Compliance).

• Escalate — flag a fee for escalation. The system prepares an email template with details, which you can copy and send to the Card Scheme.

• Accept — approve a fee that has been reviewed. Once approved, the fee will no longer be listed under the Warnings, New Fees or Exceptions categories.

When you update the status of a fee, it changes for the Thredd Automated Back Office portal only.

To change the status of one or more fee items:

1. Check the required rows. Note that you can select one or more fee rows that currently share the same status.

2. At the bottom right of the screen, click the Perform Action button and select the required status: Accepted, Investigated, Escalated.
   Note that the available options depend on the status of the selected fees. See the example below.



3. In the pop-up window that appears, click Confirm to confirm the action.



4. The status of the fee is changed, and is marked in the drop-down field, as shown in the example below.



Figure 32: Example of an Escalated Fee

5. To view the email template, which has further details to send to the Card Scheme, click the Email Details icon.



Figure 33: Example Escalation email to Card Scheme

6. To copy the email, click the Copy button. Paste into an email or online form for submission to the Card Scheme.