Using the Fee Explorer

This section describes how to use the Fee Explorer to investigate your fees.

  1. Go to the Network Fees page: Click the Network Fees button or select Finance > Network Fees from the menu.
    The Network Fees dashboard is displayed.

  2. Click the Fee Explorer button.
    The Fee Explorer page is displayed. See the example below.

Figure 27: Fee Explorer

The top section of the Fee Explorer displays summary fee information:

  • New Fees — the sum of all new invoiced fees, based on the selected fee filters. See also, View Fee Status.

  • Warnings — the sum of all warning fees, based on the selected fee filters. Warnings are anything that is categorised as Suspicious, Unusual or Compliance related. Clicking shows a pre-filtered list for those categories. See also, View Fee Status.

  • Trending Down — trending down percentage and number of fees, based on the selected fee filters. Trends take the selected date range and compares it with the previous period, calculating backwards. For example, if you selected 1-31 February, then it will compare with the previous period for 1- 31st January.

The bottom section of the Fee Explorer provides a list of fee invoice records, with options to filter the list of items. See Filtering Fee Invoice Items.

For information about the fee invoice fields. see Fee Invoice Fields.

Search for an Invoice Item

You can enter specific data when searching for an invoice item. This depends on whether or not the Card Scheme is Visa or Mastercard.

  • To search for an invoice for Mastercard, enter an Event ID or Service Code into the Search box :

  • To search for an invoice for Visa, enter Billing Line into the Search box.

Filter Invoice Items

You can use the following filter option to filter the list of fee invoice items:

Use the Show/Hide toggle button to show or hide additional filter options.

Refer to the table below for details of filter options.

Filter

Filter options

View type

Select the type of fee view. Options include:

  • Events — updates the table view to display invoices broken down into specific Scheme events. The table columns show the two-letter service code, the service name and the Event Id.

  • Services — updates the table view to display invoices grouped together by Scheme service. The table columns show the two-letter service code and service name

Status

Select the fee status. Options include:

  • All Statuses — all fee invoices

  • New — new fee received. This status is set for all new fees received on the system.

  • Accept — accept the fee. You can set this status for fees in a New, Investigated or Escalated status that you want to approve. Once accepted, the fee will no longer be listed under the Warnings, New Fees or Exceptions categories.

  • Investigate — flag the fee for further internal investigation. You can set this status for fees in a New status that need further investigation.

  • Escalate — escalate a fee to a Card Scheme for further clarification. You can set this status for fees in a New or Investigated status. Once a fee is set to Escalated, the system prepares a template with the relevant fee data. You can copy the information and paste into an email to send to the Card Scheme for escalation.

For more information on how to change the status of a fee, see Changing the Status of a Fee.

Exceptions

An exception is an unexpected fee, for example a new fee, not seen in past transactions. Select the type of fee exception. Options include:

  • All Exceptions

  • Activity — fees related to day-to-day transaction processing activities.

  • Optional — fees that are flagged as optional by the Card Scheme.

  • Unusual — fees that are out of place in relation to program set-up. For example, a new BIN not in the program details.

  • Adjustments — any credits from the Card Scheme.

  • Suspicious — double bills, anything previously flagged as Investigate or Escalate.

  • Fines and Penalties — fines due to non-compliance with Scheme rules.

Recurrence

Select the type of fee repeat cycle. Options include:

  • All Occurrences

  • Weekly

  • Monthly

  • Quarterly

  • Yearly

Date Range

Select the fee date range to display. Options include:

  • Last Month

  • Current Quarter

  • Previous Quarter

  • Current Year

  • Previous Year

  • Custom — use the calendar pick to select a custom date range. See Selecting a Custom Date Range.

Entity

Select the type of entity the fee applies to. Options include:

  • All Entities — displays all fee records

  • Issuer — show issuer fees

  • Acquirer — show Acquirer fees

  • Other— show any other entity fees (not linked to an Issuer or Acquirer

Category Name

Select the fee category name. Options include:

  • All Types

  • Standard

  • Stand Alone

  • Non Compliance — reflects fines or penalties against the Issuer for a variety of reasons (such as settlement delays and late reporting).

Category

Select the fee category name. Options include:

  • All Categories

  • Transactional — fees related to day-to-day transaction processing activities.

  • Reporting — — fees related to Card Scheme reporting

  • System & Tools — fees related to Card Scheme systems and tools

  • Other — fees not included in other categories

  • Cards & Accounts — fees related to your cards and accounts

  • Fines & Penalties — fines due to non-compliance with Card Scheme rules

Investigate Fee Invoice items

  • Click the arrow button on the invoice item row to view further details of the fee invoice and update the invoice status. See Investigating Fee Invoice Items.

Fee Invoice Fields

Refer to the table below for a description of the fields provided for each fee item.

The field columns displayed may differ depending on whether Visa or Mastercard, as well as whether you are displaying the invoice table in Service View or Event View.

Field

Description

In Service View

In Event View

Code

The 2-letter Scheme service code. See Appendix 1: Service Codes.

Y

Y

Service Name

The name of the Scheme service.

Y

Y

Fee Level

Fee frequency (e.g., weekly, monthly).

Y

Y

Amount

The total fee amount for all fees in this group. You can sort the table by Amount.

Y

Y

Billing Line

The fee billing line ID. (Visa only).

N

Y

Event Id

Event code or ID, indicating the type of event (e.g. TRP2217E). (Mastercard only)

N

Y

New

The number of fee invoices in new status.

Y

Y

Trend

Trend icon - to indicate whether the trend is upwards or downwards. Trends take the selected date range and compares it with the previous period, calculating backwards.

Y

Y

Date

Invoice item date. You can sort the table by Date.

N

Y

Type

The type of fee (e.g., STAND ALONE FEES).

N

Y

Guide

Guide to the type of fee frequency (e.g., weekly, Monthly).

N

Y

Exporting Fee Records

  1. To export your fee summary records into a CSV file, click the Export button.
    The Exported Data Successfully message is displayed.

  2. Save your data to a suitable location. See the sample below.

Figure 28: Example of a CSV file containing exported fee records

Refer to the table below for details of export file columns.

Field

Description

Fee level

Fee frequency (e.g., weekly, monthly).

Type

Type of fee (e.g., MONTHLY, STAND ALONE).

Date

Invoice item date (in YYYY-MM-DD format).

Total amount

The total fee amount for all fees.

Billing currency

The fee billing currency (e.g., USD).

Billing line

The fee billing line ID. (Visa only).

New

The number of fee invoices in new status.