6.5 Managing Payment Disputes/ Chargebacks

A chargeback is a type of transaction where a cardholder contacts their card issuer to dispute a payment and request their money back for an item or service purchased using their card. The cardholder can only dispute a charge on their account and request a chargeback where they have a valid reason (for example, where payment has been taken fraudulently or goods were not received). Funds can only be recovered in line with card scheme rules.

The card schemes provide rules and processes, as well as systems to handle chargebacks.

You can also view and manage your chargebacks via Smart Client Smart Client is Thredd's legacy desktop application for managing your cards and transactions on the Thredd Platform..

Thredd provides a chargeback service that enables you to raise chargebacks directly with Mastercard1 Not available in all regions. Currently restricted to Mastercard cards only..

For more information, see the Payments Dispute Management Guide.